Test Bank Customer Service 5th Edition Lucas

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Test Bank Customer Service 5th Edition Lucas

Download FREE Sample Here to see what is in this Test Bank Customer Service 5th Edition Lucas. Note : this is not a text book. File Format : PDF or Word

1.The Customer Service Profession, 2.Contributing to the Service Culture, 3.Verbal Communication Skills, 4.Nonverbal Communication Skills, 5.Listening to the Customer, 6.Building and Maintaining Relationships, 7.Service Breakdowns and Service Recovery, 8.Customer Service in a Diverse World, 9.Customer Service via Technology, 10.Encouraging Customer Loyalty

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